Having issues with your data?

If your data isn’t working, try these steps in order. Most issues are quick fixes.

1. Confirm your eSIM is installed and active

• Check in your phone’s SIM/Cellular settings that your travel eSIM is listed and turned ON.
• Make sure it’s set as the preferred SIM for data.

2. Check roaming settings

• Ensure Data Roaming is ON for your travel eSIM.
• Ensure Data Roaming is OFF for your primary SIM.

3. Restart or refresh your connection

• Toggle Airplane Mode ON and OFF.
• Restart your phone.

4. Try carrier/network selection

• Turn off Automatic carrier selection and pick a carrier from the list manually.
• Try reconnecting — sometimes another local carrier works better.

5. Reinstall the eSIM if needed

• Go back to My eSIMs → Activation Instructions.
• Re‑scan the QR code or re‑enter the manual details to reinstall the eSIM.

6. Common pitfalls

• You installed the eSIM before your trip and have not arrived yet. Plans only activate once your phone uses data in the destination country.
• The wrong SIM is selected as the data line.
• Data Roaming is OFF on the travel eSIM.
• Data Roaming is still ON for your primary SIM.
• You’re in an area with weak coverage — try moving to a different spot.

Still not working?

If you’re logged in, click the “?” → Get Help button in the bottom right of the site to contact support. Include your Order ID, device model, OS version, and a short description of what you’ve tried.