Refunds & purchase issues

We want you to feel confident buying an eSIM. Here’s how refunds work:

How to request a refund

1. Go to My eSIMs on our website.
2. Find the eSIM you’d like to refund.
3. If the eSIM has not been activated, you’ll see a Refund button.
4. Click Refund and confirm. The amount will be returned to your original payment method.

Important notes

• Refunds are only possible if the eSIM has not been activated.
• Once an eSIM has been installed/activated on your device, it is no longer refundable.
• If you’re unsure whether your device supports eSIMs, use Resources → Does my device support eSIMs? before purchasing.

Need help?

If you don’t see the Refund button or run into issues, click the “?” → Get Help button in the bottom right and our support team will assist you.